Vacancy: Customer Service Representative

Job details

Salary

$90,000 – $115,000 a year

Job Type

Remote

Full Job Description

We are searching for a customer service representative to join our experienced and enthusiastic team. The Kupiec company can become your leverage for the perfect career opportunities. Just take a closer look at the responsibilities and skills we are waiting for from the candidate. We hope that both our and your expectations will be met during our fruitful cooperation.

Customer Service Representative Essential Functions:

  • Manages a big number of incoming calls.
  • Resolves internal and external customer issues and/or concerns through solid problem-solving skills and stress-resistant background.
  • Generates sales leads and identifies clients’ needs fast and hassle-free.
  • Provides timely reports and other required information on all the methods and techniques used for customer service campaigns.
  • Builds sustainable relationships with customers and is responsible for exceptional interactive communication with clients.
  • Works with customers’ complaints and finds the best-matching solution to resolve the dispute.
  • Is ready to provide the alternative resolution if the case with customer services is extraordinary and needs one-of-the-kind approaches.
  • Meets customer service and sales goals and follows all the guidelines required for great communication with clients.

Customer Service Representative Position Requirements:

  • Bachelor’s degree* in Business or Technical field
  • 5+ years of full-time work experience with a track record of success in my current role
  • Previous Customer Support experience preferred
  • Be ready to retain, engage, and satisfy customers via well-known standard techniques and exclusive approaches with individual tactics.
  • Good time management skills, stress-resistant character, perfect self-management, and communication skills.
  • Knowledge of CRM systems and software for reporting and analytical research.
  • Proficient in Microsoft Excel, Word, PowerPoint, Google Docs, Google Sheets, video conferencing, and communication software.
  • Ability to work in a multi-task environment and draw priorities properly.

What’s in it for you?

  • Medical, Dental, and Vision Insurance
  • Accelerated vacation accrual
  • Paid Time Off Programs and Over-Working bonuses
  • Short-term incentive program participation
  • Career opportunities and regular payments
  • Pay-for-Performance approach to reward exceptional performance
  • Alternate work schedules and arrangements (location/role specific)
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